---
title: "Network Problems During Quiz: 4.1"
canonical: "https://helpcentre.macewan.ca/space/MSS/1872330898/Network%20Problems%20During%20Quiz%3A%204.1"
format: markdown
---
### *Click here to return to the ****[Table of Contents](https://macewan.atlassian.net/wiki/spaces/MSS/pages/1865580564)****.*
### If network connection is lost while you are taking a quiz this could cause problems, such as losing your already inputted quiz answers.
### **For best practices when encountering this type of issue, follow the steps below:**
1. If you encounter a network problem, following message will appear:
This message indicates that the network connection is lost. At this point, please wait for the network to reconnect and in the meantime, to ensure no work is lost, please copy all of your answers into a document on your computer to ensure you will have a record of your answers just in case the network connection does not come back.
> ℹ️ **Please Note:** Autosave attempts to automatically save your answers every minute. So if you open a new tab to check the network connection and find that this other tab has network connection, but your quiz tab still is not connected, that is likely because you have to wait roughly a minute for the next autosave attempt for the quiz tab.
2. Network connection:
- If network connection returns and stays for the next autosave attempt then ***Network connection lost. ***display will be replaced with ***Network connection restored. You may continue safely.***
- If network connection does not return before the end of the quiz or the connection is not consistent, then your paskwâwi-mostos mêskanâs quiz answers are likely not being saved properly. Please then provide your instructor with the option of your quiz answers that you saved in a separate document (as recommended above).
- **Do not**** refresh the page if network error persists: **you will lose all data since the last successful autosave (which you will have no idea when that occurred)
- **Do not**** open another tab to take the quiz again OR take the quiz using another device while the quiz is still open in the original window: **this will likely cause you to lose data
> ⚠️ If you encounter a network connection issue, please report this issue to **[Tech Support](https://helpcentre.macewan.ca/page/techsupport)** and provide the following information:
> ⚠️
> ⚠️ - name
> ⚠️ - student email address
> ⚠️ - course name, number and section
> ⚠️ - On or off campus
> ⚠️ - if on campus, what was the room number?
> ⚠️ - date and time of incident
> ⚠️ - web browser used
> ⚠️ - any additional details relevant to the issue