---
title: "Customer Feedback Survey"
canonical: "https://helpcentre.macewan.ca/space/TSP/2138210307/Customer%20Feedback%20Survey"
format: markdown
---
**AUDIENCE:  **<span style="color: #bf2600">**EVERYONE**</span>

The following areas at MacEwan will be sending out customer feedback surveys when requests are completed that were assigned to their area:

- Client Services - Tech Support
- Client Services - Classroom Support
- Client Services - Desktop Support

## How we will reach out for feedback

Once a request that was created with the above listed areas has been set to ‘Completed’ you will be emailed (from our MacEwan Automation account) a message that will look like the following:

![image-20240429-195107.png](media://66d044e2-ab62-49fa-8bb3-cda1c6c4bd35)


After selecting an icon above, you will be redirected to [feedback.macewan.ca](http://feedback.macewan.ca) to complete a survey. The information collected will be used to improve our services.

> 📝 It is safe and approved to view and interact with the survey email as it does not contain an external caution reminder.

## Additional notes

- The survey is optional, but your feedback can help us identify areas for improvement within our department and understand what contributed to a positive experience.


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